Zanussi Z 56/3 SA Specifications download pdf (Page 12)

SOMETHING NOT WORKING

Symptom

No power to the appliance

The light does not come on

The temperature in the fridge or freezer section is

too high

The freezer door will not open

The compressor runs continously

Excessive frost and ice has built up

Noise

Water under the salad crispers

Solution

Check there is power at the socket.

Check there is not a power cut by checking the

household lights.

Check the fuse has not blown.

Ensure that the bulb is correctly fitted.

Replace the bulb if it has blown.

Check the door light switch is not jammed.

Check the thermostat control knob in the fridge is

turned to the correct setting relative to ambient

conditions.

Check the ambient temperature is within the

applianceÕs operating limits of 10¡C to 32¡C.

Relocate the appliance if necessary.

Has door just been opened? If so leave for a few

minutes to allow the air pressure to equalise.

Adjust the thermostat control knob to give correct

temperature control. See ÒSetting the temperatureÓ.

Check that the doors are closed.

Large quantities of food have recently been placed in

the cabinet and/or door is frequently opened.

Check that air ventilation is not obstructed.

Ensure the doors are not left open.

Check that nothing is preventing the doors from

closing.

Is the door gasket intact and clean.

Has advised periodic defrosting been carried out.

Refer to normal operating sounds.

Check the drain hole is not blocked. (see

Maintenance and Cleaning).

Important: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or

installation a charge will be made, even if the appliance is under guarantee.

Before contacting your local Service Force Centre, check the following points:

Low room temperature operation

During prolonged periods of low room temperatures,ie;10¡C and lower, the compressor on single compressor

fridge freezer can remain inoperative during this time .

This is due to the air temperature within the refrigerator compartment being maintained at 6¡C or under thus not

calling the thermostat to energise the compressor .

SERVICE AND SPARE PARTS

CUSTOMER CARE DEPARTMENT

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your

local Zanussi Service Force Centre by telephoning:-

0870 5 929929

Your telephone call will be automatically routed to the Service Force Centre covering your post code area.

The addresses are listed on the following pages.

Before calling out an engineer, please ensure you have read the details under the heading ÔSomething Not

Working?

When you contact the Service Force Centre you will need to give the following details:

1. Your name, address and post code

2. Your telephone number

3. Clear and concise details of the fault

4. The model and serial number of the appliance (found on the rating plate)

5. The purchase date

For general enquiries concerning your Zanussi appliance or for further information on Zanussi products,

please contact our Customer Care Department by letter or telephone at the address below or visit our website

at www

.zanussi.co.uk

Customer Care Department

Zanussi

55-77 High Street

Slough

Berkshire

SL1 1DZ

Tel: 08705 727 727 (*)

* calls to this number may be recorded for training purposes.

During a normal night time period of approximately 8 hours a traditional fridge freezer can normally maintain the

frozen food temperature but if the appliance is left for longer period in a low ambient temperature the freezer will

defrost .

If, after the above checks, there is still a fault, call your local Service Force Centre.

In-guarantee customers should ensure that the above checks have been made as the engineer will make a

charge if the fault is not a mechanical or electrical breakdown.

Please note that proof of purchase is required for any in-guarantee service call

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Zanussi Z 56/3 SA Specifications Page 12

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